SoCalGas Coronavirus (COVID-19) Our Support & Response
As the Coronavirus (COVID-19) situation continues to develop, we are doing everything we can to enhance the safety and well-being of our customers and employees. We are also committed to providing safe and reliable service and we do not anticipate any service disruptions at this time.
SoCalGas is closely monitoring the situation with local, state and federal health agencies, as well as monitoring and reinforcing guidance from the Center for Disease Control and Prevention (CDC). Opens in a new window.
Our internal teams are taking a number of precautionary measures to mitigate exposure to the virus and we are regularly communicating with our employees.
We understand that timely and accurate information is important, and we will provide updates on an ongoing basis.
What to Expect for your Natural Gas Service
- Rest assured, your natural gas service will still be there for you.
- We are committed to providing safe and reliable natural gas service to our customers.
- We are making some temporary changes to some of our customer service operations, consistent with guidance from public health officials.
- We will continue to make essential and emergency service appointments, including reports of suspected natural gas leaks, carbon monoxide checks, gas meter turn-ons, natural gas outage and pilot re-lights.
- For now, some appliance check-ups and non-essential service calls – things like inoperative pool heaters, barbecues, and fire pits are being suspended.
- During emergency service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance, per CDC guidelines.
Bill Payment Options & Services During COVID-19
Where and How to Make a Payment
Beginning Monday Mar. 23, 2020 SoCalGas branch payment offices will also be closed to the public. Some Authorized Payment Locations may close or provide intermittent service. But, don’t worry. There are many other ways to pay your bill. They include:
- Drop off payment at depository boxes at our existing branch offices (include bill stub or account number with payment).
- At any one of our Authorized Payment Locations www.socalgas.com/pay-bill/ways-to-pay/payment-locations
- Online at www.socalgas.com/pay-bill
- By phone, to pay by credit, debit card or e-check, call 1-800-427-2200
- By mail, send bill stub with check or money order to:
SoCalGas
PO Box C
Monterey Park, CA 91756-0000
What we are Doing to Help Customers
- As a reminder, we also suspended service disconnections until further notice. This means no customer will have their natural gas turned off due to non-payment.
- We are committed to helping customers experiencing hardships, including from COVID-19.
- Customer service representatives continue to be available 24-hours a day, 7 days a week to answer your questions, help you select a payment option, or determine if the service your calling about needs our attention right away. If in need of assistance, we encourage customers to call us at 1-800-427-2200.
- For our Small Business Customers, we are waiving late payment fees.
Scam Alert
SoCalGas is aware that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Please note that SoCalGas has suspended service disconnections to customers who have a hard time paying their bills and does NOT call to demand payment. Please be on the lookout for scams asking for personal information or selling phony products and never click on malicious links or attachments. For the most up-to-date facts, visit the CDC. Opens in a new window. or WHO. Opens in a new window..
Facility Limitations
- Some of our facilities offer events and seminars. At this time, we’ve cancelled these events and seminars and will continue to update our customers who have shown interest in attending.
We encourage you to stay up to date with accurate information from resources like:
Centers for Disease Control and Prevention. Opens in a new window.
World Health Organization. Opens in a new window.
California Department of Public Health
DÓNDE Y CÓMO HACER UN PAGO
A partir del lunes 23 de marzo de 2020, las oficinas de pago de SoCalGas también estarán cerradas al público. Algunos lugares de pago autorizados tal vez cierren o brinden servicio intermitentemente. Pero no se preocupe. Hay muchas otras formas de pagar la factura. Éstas incluyen:
• Dejar el pago en los buzones de depósito que hay en las oficinas existentes (incluya el talón de pago o número de cuenta con su pago).
• En cualquiera de nuestros lugares de pago autorizados socalgas.com/pay-bill/ways-to-pay/payment-locations
• En línea en socalgas.com/pay-bill
• Por teléfono, para pagar con tarjeta de crédito, de débito o cheque electrónico, llame al 1-800-342-4545.
• Por correo postal, envíe el talón de pago con un cheque o giro postal a:
SoCalGas
P.O. Box C
Monterey Park, CA 91756-0000
QUÉ ESTAMOS HACIENDO PARA AYUDAR A NUESTROS CLIENTES
• Como recordatorio, también suspendimos las desconexiones de servicio hasta nuevo aviso.
Esto significa que a ningún cliente se le desconectará el gas natural por falta de pago.
• Tenemos el compromiso de ayudar a los clientes que estén experimentando dificultades, incluidas las relacionadas con la COVID-19. Los representantes de servicio al cliente continuarán estando a su disposición 24 horas al día,
7 días a la semana para contestar sus preguntas, ayudarle a seleccionar una opción de pago o determinar si el servicio motivo de su llamada requiere nuestra atención inmediata. En caso de necesitar asistencia, invitamos a nuestros clientes a que nos llamen al 1-800-342-4545.
• Para nuestros clientes de pequeñas empresas, estamos eliminando los cargos por pago atrasado.
QUÉ ESPERAR DE SU SERVICIO DE GAS NATURAL
• Tenga la seguridad de que continuará contando con su servicio de gas natural.
• Tenemos el compromiso de proporcionar a nuestros clientes un servicio de gas natural seguro y confiable.
• Estamos haciendo algunos cambios temporales en algunas de nuestras operaciones de servicio al cliente, acordes con la orientación proporcionada por funcionarios de salud pública.
• Continuaremos atendiendo citas de servicios esenciales y de emergencia, lo cual incluye reportes de sospechas de fugas de gas natural, verificaciones de presencia de monóxido de carbono, conexiones de medidores de gas, interrupciones del servicio de gas natural y volver a encender el piloto.
• Por el momento, algunas visitas para la revisión de aparatos y de servicios no esenciales — cosas como calderas para piscina, asadores y chimeneas que no funcionan — están suspendidas.
• Durante las visitas de servicios de emergencia, los técnicos de SoCalGas podrían pedir a los propietarios trasladarse a otra habitación para mantener una distancia de 6 pies (2 metros), de acuerdo con las pautas de los CDC.
Visite socalgas.com/Coronavirus para obtener información adicional y actualizaciones.