Giggle Fiber seeks Broadband Technician
We are currently seeking an experienced Broadband Technician to join our team in our Monrovia, CA 91016 location.
Who We Are:
Giggle Fiber – We are a community-based provider of high speed broadband internet services to commercial and residential customers. Giggle Fiber Business Class provides many high-speed bandwidth options including direct fiber as well as local support. To learn more about us, please visit us at https://gigglefiber.com/
About the Role:
The Broadband Technician is responsible for installing, servicing and troubleshooting cable, high speed data, digital phone and GPON equipment at the customer’s home or office. Equipment installed may include analog or digital systems for video, high-speed data and voice, ONT’s. Management reserves the right to add, change or revise this job description at any time.
What you’ll do:
Core duties and responsibilities include the following. Other duties may be assigned
• Directly responsible for installation or service from the tap to the customers’ equipment. Installs equipment and network interface units and drop wires into customer location.
• Directly responsible for installation or service from the Optical Terminal/Enclosure to the customers’ equipment. Installs Optical Network Terminal (ONT) equipment and network interface units and Optical drops and inside fiber into customer location.
• Disconnects and reconnects service as instructed.
• Accountable for referring problems between the tap and headend to plant technicians.
• Tests equipment to adjust signal strength and ensure optimum reception.
• Communicates with customers on-site, encouraging them to upgrade equipment or service packages.
• Represents the company and its service philosophy to the customer.
• Demonstrates proficiency in and working knowledge of most areas of the installation and service function.
• Handles semi-routine installations.
• Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps.
• Receives general instructions on routine work and detailed instructions on new assignments.
• Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
• Performs other duties as assigned.
Our Perfect Candidate
Education and Experience:
• High school diploma or equivalent
• 3-5 years relevant work experience
• Broadband Installation and Repair experience
• Knowledge of RF Test equipment and Fiber Optics test equipment
• Safe ladder handling
• Requires basic mechanical aptitude, ability to climb utility poles, work outdoors year-round, and be unafraid of heights, work in small spaces like crawl spaces and attics
• Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions
• Requires possession of valid driver’s license, as well as good driving record
• The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position
• Bilingual in English and Spanish is a plus, but not required
Required Abilities and Skills:
• Strong interpersonal, verbal, and written communication skills
• Time management skills to prioritize, meet deadlines and ability to work with little or no supervision
• Desire and enthusiastic to learn and be a Team-Player
• Demonstrated ability to anticipate and solve practical problems
• Computer skills and savvy
Company Offers:
• Competitive salary commensurate with experience and education
• Comprehensive benefits package available (Health & Dental Insurance, Vision Care, life insurance, and a 401K)
• Company provides paid vacations, 8 company holidays annually and other benefits.
EOE Race/Sex/Vet/Disability We are an equal opportunity employer that complies with the laws and regulations set forth in the following “EEO Is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We are committed to diversity, and values the ways in which we are different
